Frequently Asked Questions

What is your leather made of?

Our bags use full-grain and vegetable-tanned leathers — the most durable and characterful grades, which develop a beautiful patina over time. Each product page lists the specific materials.

How should I care for my bag?

Keep it dry, store it in the dust bag away from direct sunlight, and condition the leather a few times a year. See our Care & Guarantee page for details.

Do you offer gift wrapping?

Every order arrives in branded packaging with a dust bag. Add a gift note at checkout and we'll leave the prices off.

How long does delivery take?

1–2 days in the Netherlands, 2–5 across the EU. Full details on our Shipping & Delivery page.

Can I return or exchange?

Yes — 30 days, easy exchanges. See Returns & Exchanges.

Are your bags true to the sizes listed?

Dimensions are listed on every product page in centimetres. If you're unsure which size suits you, email us and we'll help.

How can I reach you?

Email info@valtorreferronte.com and we'll reply within one business day.